Get in touch

Frequently asked questions

Returns or exchanges are on us. We accept returns on new items within 30 days of delivery for a full refund. All returned items must be in their original unwashed and unworn condition and must include any original packaging.

Go ahead and email shop@wooliesjeans.com to return by mail, or alternatively feel free to give us a call on +1 (302) 570 0043.

We offer a variety of online payment methods to ensure our customers can place orders with ease.

You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer. We do this to ensure that our customers are safe while they shop.

Delivery usually takes around 5-12 business days.

Please contact shop@wooliesjeans.com or call +1 (302) 570 0043 to talk a customer service representative if you require any assistance in tracking your order.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and Contact Us. We will reach back out to clear up all the details.